Frequently Asked Questions
Everything you need to know about your Bond & Mason experience.
What is the standard shipping timeframe?
We offer premium worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I initiate a return or exchange?
We accept returns and exchanges on all unworn items with original tags within 30 days of delivery. Simply visit our online portal to generate a prepaid shipping label.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored collections.
What materials are used in your garments?
Bond & Mason is committed to luxury quality. We source premium natural fibers including Egyptian cotton, Merino wool, and sustainable silk to ensure longevity and comfort.
Do you offer international customs and duties coverage?
For most major regions, duties and taxes are calculated at checkout so there are no surprise fees upon delivery. Please check your specific country at the shipping stage.
How should I care for my Bond & Mason pieces?
To preserve the integrity of our fabrics, we recommend following the specific care label on each garment. Most of our structured pieces are dry-clean only, while knits should be hand-washed and dried flat.